Tag Archives: Rail

County Council News: February

Full  council on February  9th was given over to  the budget  – allowing all councillors an opportunity to discuss the administration’s plans for the forthcoming year:

Although the Lib Dem opposition proposed, costed  and identified appropriate sources (including reducing the bulky Tory Cabinet by one post) to pay for  amendments which we continue to think of as a vitally important  investment in the future:

  • Re-instating Bury Road Park & Ride
  • Re-introducing the eXplore Card with a £25 admin fee;
  • Allowing those concessionary bus pass holders eligible due to disability to travel around the clock ;
  • Re-instating the bus routes cut last yearincluding evening and weekend services ;
  • Providing greater level of funding to the learning improvement service to allow for greater support to schools to increase attainment ;
  • Increasing the budget for Looked After Children to help develop alternatives to costly out of county placements;
  • NEETS Apprenticeship Scheme – allowing SCC to employ 50 further apprentices;
  • Providing £2.5m of funding to Adult Services each year over the next two years to aid the transition to more preventative care;

these timely, appropriate, and necessary amendments were  dismissed out of hand.  Yes, the need is great, yes, the funding sources are feasible and clearly identified – yet, because these sensible proposals come from the Lib Dem opposition, all  the acknowledgement Suffolk gets is  the scoffing: “Written on the back of a fag packet,” from new Leader, Mark Bee. Demonstrating once again that drearily familiar combination of  soundbite reasoning  and playground  insult-trading that the Tories at SCC continue to mistake for intelligent argument and witty repartee. 

Could someone remind them that the county councillors  of Suffolk are supposedly elected by the people in Suffolk to use the finances of Suffolk for the benefit of the people Suffolk, rather than deluding themselves  that they are in the House of Commons and playing at PMQs? 

Bus users, care users, school users, NEETS – and all those who care anything about people in these categories – please note. 

Gritting: When  the weather finally turned wintry, those additional  grit bins  funded from my this year’s locality budget  finally came into their own. On the Sunday of the first snow, three volunteers and  I spent four hours shovelling and gritting a path up California, across the Ipswich Road and down the Ipswich Road footway to the John Grose garage (my pedometer made this 3.5km of paths shovelled). By Monday morning  everywhere round these these routes were ice. The Woodbridge initiative was picked up and praised by the national charity Living Streets. . 

I have still money in my Locality Budget for places where there are as yet no bins but where residents would make use of them..

I’d be grateful if  town councillors would continue to encourage people  not to wait for ‘someone to do something’  but to volunteer to grit  those public pavements that  concern them, otherwise this duty falls on the few.  If they give their names to the Town Clerk  they won’t have to think of worrying about the urban myth that those who clear the pavements ‘could end up  being sued’.

If anyone is very anxious they can read Directgov’s formal advice :http://www.direct.gov.uk/en/Nl1/Newsroom/DG_191868 ,

 Warm Homes, Healthy People   SCC has received £265,000 from the Government to help those who may struggle with fuel payments in the remaining winter months. This money will be spent on:

  • Advice via Borough and district councils to anyone struggling to keep warm this winter
  • A central telephone number (Winter Wellbeing Helpline) people can call for information, advice and support.   Tel: 08456 037 686 
  • Independent energy advisors to visit households struggling to pay their energy bills to offer advice and install measures to save money and energy
  • roadshows  from Suffolk Acre to promote their good neighbour and community oil buying schemes
  • Match funding for Suffolk Foundation’s ‘Surviving Winter’ Appeal to extend the groups supported to include children and young people with learning disabilities
  • Installation of free extreme temperature sensors in vulnerable people’s homes
  • A befriending service

 No Stress Street Parties   SCC is simplifying the application process for street parties in time for the Jubilee and from 8 February, the county council will be the only council responsible for all street party applications. This will make the process smoother for events taking place on Suffolk highways. People considering organising a street party in Suffolk can now obtain a ‘Special Events Order’ through the county council’s website or even over the phone via Customer Service Direct.

To ensure minimal impact on traffic flow, the county council is urging party organisers to consider celebrating in community areas such as recreation grounds, cul-de-sacs and ‘no through roads’. Residents will incur no fee if they are able to do this.

New Rail Services    The new Greater Anglia franchise is now up and running. This is for only 18 months so consultation for the next franchise is ongoing. I attended the Suffolk Rail Policy Group last week  where there was a discussion of how the county’s further needs should be met. This was around presentations from Network Rail and National Express. It seemed to me that the needs of the London line  – which merely travels through Suffolk – were being pushed by these two organisations – to the exclusion of other issues that affect Suffolk more closely: the east-west services to Cambridge and Peterborough for example. Many Suffolk residents may consider that the shaving of minutes off the total Norwich-London travelling time is of fairly nugatory importance considering  the travel times and opportunities on other Suffolk lines. If you have any feelings on this I would suggest you put them in writing immediately to  kerry.allen@suffolk.gov.uk, as the group intend to create a consolidatory document by the end of the month.

Admissions to schools in 2013/14 – Draft policies consultation   Suffolk County Council has launched a consultation regarding their policies for admission to schools next year. It includes the admissions policy for community, voluntary controlled, voluntary aided, foundation/trust schools, academies and free schools in Suffolk. Since there are proposals for at least 2 non-traditional free schools in the Woodbridge area (Steiner and Maharishi).   You can find the consultation – and the policies that the council wishes to implement  – online at this web address

When is a wheelchair not a wheelchair: NXEA

Today the 10 Minute Rule bill for Epilepsy (Bill 112) passed its first hurdle! Yayyy to all MPs who stayed to vote. Boo to those who didn’t without good reason, particularly those who sat through PMQ but left the chamber immediately afterwards.  Please could they do better next time (4 March, second reading). My MP had a good excuse for absence – and wrote me a helpful letter to boot!

This bill is one of the first moves being made in parliament to raise awareness of epilepsy and recognise how very poorly people with epilepsy and their needs are treated in comparison with others . Valerie Vaz gives details here: http://news.bbc.co.uk/democracylive/hi/house_of_commons/newsid_9220000/9220887.stm.

To mark this I’m sharing the disgraceful story of a Suffolk mother, Avril, whose two-year old daughter’s serious health problems include constant and  intractable epilepsy. Avril deals bravely and resourcefully with really horrible medical crises on a daily basis. Yet she also has to deal with appalling treatment from people who might be expected to help her. Her battles with public transport, and NXEA in particular, are a case in point:

The family can’t go out frequently but when they do, Avril’s daughter has needed to travel on public transport in her buggy, and now she’s older, in a wheelchair that looks like a buggy. And this is where the trouble starts.

“We’ve always had problems with train guards and bus drivers telling us to “just fold it up, it isn’t a proper wheelchair “etc.  In the end we got a medical letter to say she has to stay in her buggy to show to the people who refuse to believe us. We also have a letter from NXEA customer services to show train guards who question us being in first class with a standard class ticket because that’s where the wheelchair space IS.  So that prevents some of the trouble – but then on trains we also need to use ramps.

The last time we travelled on a train was from Manningtree to Ipswich. Manningtree has no lifts and a subway so we asked for assistance to cross the track and were told to take our pushchair down the subway. When we tpointed out the wheelchair was too heavy and not safe enough , he said “that’s not a wheelchair, it’s a pushchair”  Like we would make it up?  I told him we had confirmation it was a wheelchair and we required assistance.

Although he did grudgingly take us over, he insisted on reading the letters, handing them back without comment as our train pulled in and wandering off without releasing the ramp for us.

So here we are. The train ‘s about to leave and there’s a choice of either lifting her on or sitting and waiting for another half hour and hoping the same chap would get the ramp out next time… Would you have fancied your chances? We didn’t.  And anyway, as well as a sick 2 year old there’s her tired 4 year old sister to consider. So we manhandled my daughter and wheelchair onto the train ourselves – you know how high those intercity trains are – without the aid of  the ramp.  Her wheelchair weighs over 16kgs, my daughter weighs 12kgs, and then theres the oxygen and everything else that we have to carry for her.

I’m not one of these women who won’t get their hands dirty or who expect the men to do the lifting, but I was still feeling the pain in my c-section area the following day.

Our rare family day out was spoiled, but my  main anger and biggest concern was my daughter’s safety – and the fact we were being given trouble when we needed help.”

Avril complained at Ipswich – her local NXEA station – but although NXEA run services from Hertford to Harwich and Stratford to Sheringham, you have to complain locally. Avril was told that the letter had been passed onto the manager at Colchester, as Manningtree falls within the Colchester Manager’s responsibility. She called yesterday – 24th November – to find out progress to be told that her letter (of 17th October) had disappeared in transit! In short, the typical runaround!

NXEA installed barriers to prevent passengers evading their fares – but where are their internal barriers to prevent managers evading responsibilities!

On another tack, National Express East Anglia currently covers Suffolk Essex, Norfolk and Cambridgeshire.  Avril cannot be the only mother in East Anglia who has this problem. Surely it might not be beyond the wit of man for this vast company – which has  a monopoly of East Anglian rail  transport – to have sufficiently responsive internal systems to come up with a solution that will allow Avril and her daughter, and others like them, to travel without this difficulty.

At the moment they have to rely on whether individuals are ‘nice’ or ‘nasty’. What kind of service is that?

“It’s tough looking after my daughterand dealing with all the dramas and appointments that she comes with. Sometimes its nice to just be able to go out and try to forget that things aren’t ‘normal’. And then you meet an idiot like we did and it’s rammed down your throat again…..

My daughter will be using this particular wheelchair until she outgrows it at 4.  Not sure I can cope with another 2 years of the stress that comes with public transport. “

Post scriptum

Following another letter directly to the Managing Director of NXEA, an article in the local paper at Manningstree, and this blog, Avril did get a full apology from NXEA and a commitment to improve staff training on this issue.

Divestment in Suffolk: Cold Thoughts from a Broad

On Monday I was travelling by rail on the Lowestoft line – eg using a public service ‘divested’ into the efficient entrepreneurial private sector twenty-five years ago.

Standing in the freezing rain and howling winds of Darsham station, it was disconcerting to discover that the 15.38 had been cancelled. This left the ten or so passengers who expected to travel to Ipswich no option but to wait 2 hours in the cold on an unmanned station for the next train.

Luckily there is an intercom at Darsham (although installed on a windblown outer wall making conversation tricky) so I pressed the button and asked National Express East Anglia what plans they had to remedy their failure of service. At which point I discovered that this intercom went straight through to a call centre so far away from Suffolk (and, almost certainly from the UK) that the call-centre worker at the other end didn’t even know where ‘Darsham’, ‘the Lowestoft line’ or ‘Ipswich’ actually were. This limited his capacity to answer my questions or indeed explain what National Express East Anglia planned to do to reduce the four hour hole in their service provision.

Cynically, this seems to me to be an extraordinarily efficient and entrepreneurial solution to taking responsibility for manifest failures in a public service.

I was travelling from Darsham because I had been delivering party leaflets warning Suffolk residents about the likely consequences of Suffolk County Council’s divestment plans. As I sat, shivering, in the rain, I wondered whether a divested Council would turn out to be as singularly unresponsive, uncaring and absent as NEXEA’s service was on that day!

This was also published as a letter in EADT 11 November 2010