Tag Archives: consultation

Suffolk County Council consults after the event

Todays article on this 'consultation'EADT today – p13

Suffolk’s New Strategic direction: 
when is a consultation not a consultation?

When you consult the people of Suffolk
AFTER you’ve made your decision!

We Lib Dems are deeply concerned about the minimal – and cursory – nature of the consultation being offered to the people of Suffolk re the County Council’s  NSD New Strategic Direction. 

For a start, don’t you suspect that the bland jargonese of the phrase ‘New Strategic Direction’ is enough to put any listener to sleep. How convenient! If you called it ‘Selling the Family Silver’ they might wake up with a jerk.

So much for the terminology. Now the process. On the 23 September, the Tory administration promised

that there should be pro-active and wide-ranging engagement across Suffolk to establish whether the key NSD proposals find favour with communities we all represent before moving forward to implementation; and the findings from the engagement be reported back to Full Council at its meeting on the 2nd of December 2010

This consultation started at the ende of October. Now it turns out that we residents only had until the 15th of November to provide responses to the NSD in order for these responses to be considered in the Full Council report for December 2nd (We are told that comments and surveys completed after this date will be provided to Councillors before the meeting, but not included in the official report.)  

To add insult to injury, the Council has also recently announced a number of ‘road show’ events in 10 different towns across the County to spread news of the NSD.  ALL of these events occur after today’s deadline of the 15th, and one of these events is even planned for the 3rd of December, after the Council has made its decision!

You couldn’t make it up! 

Lehmann House: (NOT) having your say…

On Friday I went to the public meeting at the threatened  Lehmann House in Wickham Market. Here the portfolio holder for Adult and Community Services, Cllr Noble,  plus officers  gave a presentation  explaining why the council were making big changes  – including almost certain closure – to this valued local resource.

Need I mention that these changes form yet another wobbly plank in the Heath Robinson contraption that is Suffolk County Council’s  NSD (New Strategic Direction)?

Just to remind you , Lehmann House offers 38 places (28 for older people with special needs because of dementia, two of which are respite places to give carers a rest, plus 10 places for permanent care to frail older people).  It has a lovely kindly atmosphere, home cooking that the residents can’t praise highly enough and is deeply deeply valued by the residents and their relatives and carers. There are generally several people from Woodbridge in Lehmann House at any given time..

The public who filled the room  – mainly carers, residents and relatives – listened in disbelief as the administration urged them to ” have their say on the future of Suffolk County Council’s residential care homes.”

Hardly much of a say, as one person pointed out, when there are only three options and none of them is keeping things as they are.

“People can’t complete your online consultation unless they pick one of your three options. What if I  don’t want one of those options? I can only continue to the next page if  I agree with you,” said one.

In fact so many people made  so much fuss about this particular point that they extorted a promise from those in charge to change the online questions and allow people to disagree with the options SCC is offering.   Lehmann House – 1: SCC – 0.

Oh – let me remind you of the options on offer:

  1. Close the homes and commission alternative services from the independent sector
  2. Sell all of the homes as going concerns
  3. Close a number of homes  and transfer the remaining ones to the independent sector.
    In addition to Lehmann house, the other  homes tipped for closure are Ixworth Court in Ixworth,The Dell in Beccles, Wade House in Stowmarket, Davers Court in Bury St. Edmunds, and Paddock House in Eye

But why does Suffolk County Council provide no option to keep things as they are? The head of the council adult care department says “I haven’t the money to keep care homes running.”  End of story.  No figures are given – here or elsewhere – to back up this bold assertion. No acknowledgement that in fact it isn’t his money, but Suffolk residents’ money. No suggestion whatsoever that Suffolk residents  should be accorded the respect of being in on the decision-making rather than consulted after the event!

The administration added that Lehmann house will have to close anyway sooner or later because ‘not all the rooms have en suite facilities and the next generation of consumers will want them‘ . How this ties in with their other assertion that there will be so many old people in Suffolk  twenty years time that we won’t be able to look after them all I am not sure. (If they thought about it, maybe people might prefer a care home place without en suite rather than no care home place at all. And maybe people would prefer to live in the centre of a small town within easy reach of shops and sociability with easy access for relatives by foot, and bus as well as car.These questions are not included on the consultation questionnaire)

As one parent said “I am 91 years old. My daughter is 70. If she doesn’t have a place here, how can I look after her?”

Heartrending.

Besides which, as the entire room said loudly , what does twenty years on have to do with the price of fish? what  interest do these particular patients, carers and other family have in talk of alternatives to care,  putting more money into supporting people in their own homes, community initiatives?

“All the people here have no alternatives. They have been in their own homes. That time is now over. What does it matter to themwhat other people do in 20 years time? We want to know what’s happening to this home now…

Is there any chance we can keep it open?”

And thats where life gets interesting.

Whilst no-one would confirm that Lehmann House would close, the answers given suggested that the staff and residents of Lehmann House hadn’t a chance of taking over the premises at a peppercorn rent (as someone suggested) because  its not only that care homes are too expensive to run. They are also too valuable. SCC wants to close the six homes so they can sell them, leaving  the money (presumably) to be put into funding the transfer of the other homes to the independent sector. This would appear to give them two bites at the same cherry of  savings  – indeed, for all I know, might turn rather a neat profit on the closing of places such as Lehmann. A quick buck – but at what cost?

In which case the closure of this treasured home may depend less on intrinsic factors and more on its value to a speculator. After all, as I said, Lehmann House IS  in the centre of a small town within easy reach of shops and sociability by foot, and bus as well as by car..

So  the jury is technically out. Technically.

I’ll put my money on Option 3 being the one that mysteriously is the peoples’ choice at the end of this figleaf of a consultation.

Divestment in Suffolk: Cold Thoughts from a Broad

On Monday I was travelling by rail on the Lowestoft line – eg using a public service ‘divested’ into the efficient entrepreneurial private sector twenty-five years ago.

Standing in the freezing rain and howling winds of Darsham station, it was disconcerting to discover that the 15.38 had been cancelled. This left the ten or so passengers who expected to travel to Ipswich no option but to wait 2 hours in the cold on an unmanned station for the next train.

Luckily there is an intercom at Darsham (although installed on a windblown outer wall making conversation tricky) so I pressed the button and asked National Express East Anglia what plans they had to remedy their failure of service. At which point I discovered that this intercom went straight through to a call centre so far away from Suffolk (and, almost certainly from the UK) that the call-centre worker at the other end didn’t even know where ‘Darsham’, ‘the Lowestoft line’ or ‘Ipswich’ actually were. This limited his capacity to answer my questions or indeed explain what National Express East Anglia planned to do to reduce the four hour hole in their service provision.

Cynically, this seems to me to be an extraordinarily efficient and entrepreneurial solution to taking responsibility for manifest failures in a public service.

I was travelling from Darsham because I had been delivering party leaflets warning Suffolk residents about the likely consequences of Suffolk County Council’s divestment plans. As I sat, shivering, in the rain, I wondered whether a divested Council would turn out to be as singularly unresponsive, uncaring and absent as NEXEA’s service was on that day!

This was also published as a letter in EADT 11 November 2010